Terms of service
1. General Information
Australiana Opal Jewelry (“we”, “us”, “our”) provides handcrafted jewellery for personal use. By purchasing from our store, you agree to the following Terms & Conditions. Please read them carefully before placing an order.
2. Product Information
- All pieces are described and photographed as accurately as possible.
- Natural opals vary in colour, pattern, and brightness; slight variations are normal and part of their uniqueness.
- Colours may appear differently depending on screen settings.
3. Pricing & Payment
- All prices are listed in AUD unless stated otherwise.
- We reserve the right to update pricing at any time.
- Payment must be received in full before an order is processed.
4. Shipping
- Orders are shipped via trusted carriers with tracking.
- Shipping times are estimates only and may vary due to postal delays or external factors.
- We are not responsible for delays once the parcel has been lodged with the carrier.
7. Cancellations
- Orders may be cancelled before dispatch.
- Once shipped, cancellations are not possible; the return process must be followed.
8. Intellectual Property
All designs, images, branding, and content on our website and social platforms are the property of Australiana Opal Jewelry. They may not be copied, reproduced, or used without written permission.
9. Privacy
We respect your privacy and only use your information to process orders and provide customer service. Personal information is never shared with third parties except where required for shipping or payment processing.
10. Liability
We are not liable for:
- Allergic reactions to metals or materials
- Damage caused by misuse, improper care, or normal wear and tear
- Loss or theft of jewellery after delivery
11. Changes to Terms
We may update these Terms & Conditions at any time. Continued use of our website or services indicates acceptance of any changes.