Shipping policy

Shipping Policy

Every piece begins its journey in Australia. Once your order is prepared, it is packaged with intention to be protected, cushioned, and wrapped in the quiet luxury your jewellery deserves.

Dispatch

• Orders are prepared with care and dispatched within 1–3 business days.
• Custom pieces may require additional time; you will be notified of expected timeframes.

Shipping Methods

• All parcels are sent through trusted carriers with tracking for peace of mind.
• Signature on delivery may be required for higher‑value pieces.

Delivery Timeframes

• Domestic orders typically arrive within 2–7 business days.
• International delivery times vary depending on destination and customs processes.

Responsibility in Transit

Once your parcel has been handed to the carrier, its safe passage is entrusted to the postal service. Delays caused by weather, customs, or carrier operations are outside our control.

Duties & Taxes

International customers are responsible for any customs duties, taxes, or import fees required by their country.